Code of Ethics Statement

Our team are all signed up to the following Code of Ethics:

  1. I will not apply pressure to a customer.
  2. In situations where I do not know the answer to a customer’s question, I will always seek the correct answer from a colleague or professional advisor. Guessing is unacceptable.
  3. I will always provide information to customers in an honest and transparent way.
  4. I will ensure that the customer is kept fully informed and updated at all times regarding all aspects of the purchase and collection of their car.
  5. I will ensure that the customer is able to confirm receipt of payment with their bank prior to us driving away with the car.
  6. I will complete all the required paperwork for the customer at point of collection, including plate change documents, V5 SORN notification and, where applicable, road fund licence refund documents.
  7. Should the customer accidentally leave any personal belongings in their car, I will assist administration in endeavouring to return these to the customer within 3 working days.
  8. I will ensure that the vehicle collection is conducted on a one to one basis, avoiding at all times the potential for intimidating circumstances.
  9. Should the customer require assistance after the sale, I understand that this is part of our collective responsibility.
  10. Our reputation is our business. Our customers are our reputation.
i would definately recommend, the process was extremely efficient, honest and straight forward, at the point of agreeing the sale, funds appeared in my bank within minutes, i would definately use again.

Stuart Pountney - Featherstone - RENAULT CAPTURD-QUE M-NAV ENERGY

Was very understanding with the issues I had and went above and beyond to help me.

Sara Pereira - Enfield -

Dear SellCar, I just thought I would email regarding the service offered by your company. I thought it was fantastic from putting in a website visit, to the car being driven away in less than 48hrs! You offer a great service (they do exactly what they say on the tin!). I can't speak highly enough about the service from Jacqui, Nick and yourself. Thanks once again for an honest and speedy sale of my vehicle and will endeavour to get you business in the future.

Wayne Graham - Burnley - Renault Megane

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