Code of Ethics Statement

Our team are all signed up to the following Code of Ethics:

  1. I will not apply pressure to a customer.
  2. In situations where I do not know the answer to a customer’s question, I will always seek the correct answer from a colleague or professional advisor. Guessing is unacceptable.
  3. I will always provide information to customers in an honest and transparent way.
  4. I will ensure that the customer is kept fully informed and updated at all times regarding all aspects of the purchase and collection of their car.
  5. I will ensure that the customer is able to confirm receipt of payment with their bank prior to us driving away with the car.
  6. I will complete all the required paperwork for the customer at point of collection, including plate change documents, V5 SORN notification and, where applicable, road fund licence refund documents.
  7. Should the customer accidentally leave any personal belongings in their car, I will assist administration in endeavouring to return these to the customer within 3 working days.
  8. I will ensure that the vehicle collection is conducted on a one to one basis, avoiding at all times the potential for intimidating circumstances.
  9. Should the customer require assistance after the sale, I understand that this is part of our collective responsibility.
  10. Our reputation is our business. Our customers are our reputation.
I was sceptical at first at using this sort of company to sell my much loved car, as I had heard bad reports about other companies; but with SellCar I can now say that the transaction could not have gone more smoothly. From my first contact when I spoke to their office, to the lady who collected it, everything went exactly as they said it would. They paid me directly into my bank account the origonel price offered. Thank You

Clive Rodgers - Knaresborough - HYUNDAI IX35

I had a very nice and respectful man call on me I was pleased with the outcome. Thank-you

Hazel O'donoghue - Essex - CITROEN XSARA PICASSO

It's always a worry trusting a third party to complete a transaction and pay off the loan of a vehicle. So we found the whole staff at SellCar very trustworthy and they did everything possible to complete our transaction honestly, even pointing out small blemish's on an almost new car, with no deductions from their original offer. It is worth noting that if you are honest with them about the condition of the car, and its clean and tidy when they come to inspect it, you can expect a fair deal. We will use SellCar next time we change a car.

Sylvia Chedd - Melksham - LAND ROVER RANGE ROVER EVOQUE

Sell Car in the press

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