Code of Ethics Statement

Our team are all signed up to the following Code of Ethics:

  1. I will not apply pressure to a customer.
  2. In situations where I do not know the answer to a customer’s question, I will always seek the correct answer from a colleague or professional advisor. Guessing is unacceptable.
  3. I will always provide information to customers in an honest and transparent way.
  4. I will ensure that the customer is kept fully informed and updated at all times regarding all aspects of the purchase and collection of their car.
  5. I will ensure that the customer is able to confirm receipt of payment with their bank prior to us driving away with the car.
  6. I will complete all the required paperwork for the customer at point of collection, including plate change documents, V5 SORN notification and, where applicable, road fund licence refund documents.
  7. Should the customer accidentally leave any personal belongings in their car, I will assist administration in endeavouring to return these to the customer within 3 working days.
  8. I will ensure that the vehicle collection is conducted on a one to one basis, avoiding at all times the potential for intimidating circumstances.
  9. Should the customer require assistance after the sale, I understand that this is part of our collective responsibility.
  10. Our reputation is our business. Our customers are our reputation.

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Great service, would highly recommend.

Dawn Kniveton - Derbys - AUDI 3

I was one of those people who were sceptical of selling a car this route but reading the testimonials gave me a lot of confidence, and enough to proceed down this avenue. Pantelis was the representative who came to oversee the process and he was friendly, courteous and genuine. They were punctual, explained everything clearly and I didn't feel under pressure at any point. We agreed a figure in the end, therefore in doing so I was obviously happy with where we negotiated to. I would recommend this route for people who don't want to get messed around selling privately. Neil Armstrong Altrincham, Cheshire

Neil Armsrong - Altrincham - LEXUS RX 450H SE-L CVT

I was extremely impressed by your on-site representative who was polite, courteous and attended to every detail with real professionalism - coupled with your fast and polite office team, my overall experience of your services I would recommend to anyone without hesitation. I liked the open and clear way in which each step of the process was performed. Most important to me was that I complete a deal quickly and with minimum inconvenience to my own schedule - in this my expectations were exceeded. Fantastic team, great customer service - very satisifed customer. Thanks!

Marc Davies - Ascot - HONDA CR

 

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