Code of Ethics Statement

Our team are all signed up to the following Code of Ethics:

  1. I will not apply pressure to a customer.
  2. In situations where I do not know the answer to a customer’s question, I will always seek the correct answer from a colleague or professional advisor. Guessing is unacceptable.
  3. I will always provide information to customers in an honest and transparent way.
  4. I will ensure that the customer is kept fully informed and updated at all times regarding all aspects of the purchase and collection of their car.
  5. I will ensure that the customer is able to confirm receipt of payment with their bank prior to us driving away with the car.
  6. I will complete all the required paperwork for the customer at point of collection, including plate change documents, V5 SORN notification and, where applicable, road fund licence refund documents.
  7. Should the customer accidentally leave any personal belongings in their car, I will assist administration in endeavouring to return these to the customer within 3 working days.
  8. I will ensure that the vehicle collection is conducted on a one to one basis, avoiding at all times the potential for intimidating circumstances.
  9. Should the customer require assistance after the sale, I understand that this is part of our collective responsibility.
  10. Our reputation is our business. Our customers are our reputation.
Professional and well mannered staff. Yes you may get slightly more money from a retail buyer but they offer a no fuss, same day experience.

Richard Howe - Cheltenham - LAND ROVER RANGE ROVER EVOQUE PRESTIGE LUX

I definitely recommend the sellcar website thay are so professional and quick sale and transaction best team and communication excellent

Arash Ewka - Southall - SMART FORFOUR 0.9 TURBO PRIME PREMIUM

Yes I can confirm that the gentleman from your collections team arrived on time, and gave me a call an hour in advance to inform me of his estimated arrival. When he arrived he had a very thorough look through the car (being a top of the range Range Rover there was a lot to look at so this took some considerable time). Once he was satisfied that there were no faults, I gave my account details and within minutes the money was in my account.

Gregory Evans - - Land Rover Rangerover

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